HOW TO FILE A CLAIM
Read over the claim process and download the claim form here. Fill out the the claim sheet and send in per instructions listed.
This is the process to request to file a claim for damage/loss incurred during your move with our company. It is very distressing to learn we were not able to perform our normal high standards and we apologize for any inconveniences you may have run into. Here is a claim form that must be completed and returned to our office within 30 days from the date your goods were delivered. Claim Form
Please fill out completely with approximate weight & dollar amount next to items claimed. Also, make sure there is a description of damage. Please be sure to email photos to help support your claim if you are filing a claim for damages. Include close up pictures of the damage and full view of the item itself.
If you are filing a claim for missing items, please indicate missing next to the item you are claiming. Please include documentation, receipts, pictures and proof of ownership of the “missing” item(s).
If you are requesting compensation or a refund for a delay or other please indicate this in the “remarks” section at the bottom of the claim form with a written statement.
Please be advised, if you are filing a claim for Property Damage you must submit pictures of the actual damaged and (3) separate estimates for repairs. We will not be able to process your claim without the required information being submitted.
Pursuant to the terms of the shipping agreement, if no additional valuation coverage was purchased, your household goods will be released to a value not exceeding $.60 per pound per article on items noted as damaged or missing at time of delivery.
The determination of weight for the damaged items is based on the Joint Military/ Industry Table of Weights and your estimate.
If additional valuation has been purchased we will at our option either, repair the item to its condition prior to moving (or pay you for the cost of such repairs) or replace the article with a like kind and quality (or pay you the cost for such replacement) with depreciation.
The claim form and any documents regarding your claim may be sent to our office via email claims@uniquemovingandstorage.com, fax (805) 389-1577 or mail to 815 Maulhardt Avenue, Oxnard, CA 93036. If you require any assistance with completing the claim, please contact our claims department by email at: claims@uniquemovingandstorage.com
Sincerely,
Claims Department
Unique Moving and Storage
Phone or fax: (805) 389-1577